artdance

Dance in Comfort

Refund and Returns Policy

Thank you for choosing our store for your dance accessories and essentials! We strive to provide the highest quality products and an excellent customer experience. If you are not completely satisfied with your purchase, please read the following return and refund policy carefully.

1. General Return Policy

  • You may request a return within 14 calendar days from the date you received your order.
  • To be eligible for a return:
    • The item must be unused, unworn, and in its original packaging (including tags, protective covers, and any accessories).
    • The product must not be damaged or show signs of wear.
  • Returns are not accepted for:
    • Personal care items (e.g., toe pads, silicone inserts, foot care products) for hygiene reasons.
    • Items purchased during final sale or marked as non-returnable.
  • We reserve the right to refuse returns that do not meet the above conditions.

2. International Orders

  • We ship internationally and accept returns from all countries.
  • Customers are responsible for the return shipping cost, except in cases where:
    • The item is defective.
    • The wrong item was shipped.
  • Please note:
    • Customs duties, taxes, and import fees paid at the time of delivery are non-refundable.
    • International return shipping should be done using a trackable service. We are not responsible for lost packages sent without tracking.

3. Refund Process

  • After we receive and inspect your return:
    • We will send you an email confirmation that your return has been received and approved or rejected.
  • If approved:
    • A refund will be processed to your original payment method within 5–10 business days.
  • If rejected:
    • The item will be returned to you at your expense, or discarded upon your request.

4. Exchanges

  • We only replace items if they are defective, damaged, or incorrectly shipped.
  • For exchanges, contact us first at help@artdance.biz before returning the item.

5. Damaged or Incorrect Items

  • If you received a damaged or wrong item, please contact us within 7 days of delivery.
  • Email help@artdance.biz with:
    • Your order number.
    • Photos of the item showing the issue.
  • We will offer you:
    • A full refund.
    • Or a free replacement shipped at no extra cost.

6. How to Initiate a Return

  1. Contact our support team at help@artdance.biz with:
    • Your order number.
    • The reason for the return.
  2. Wait for our confirmation and instructions, including the return address.
  3. Ship the item back using a trackable method.
  4. Share the tracking number with us via email.

7. Important Notes

  • We are not responsible for packages lost in transit during returns.
  • Please allow up to 14 business days from the date we receive your return to process your refund.
  • Refund amounts will exclude:
    • Original shipping costs.
    • Any customs fees, duties, or taxes.
  • If the return is due to our error (wrong item, damaged item), we will cover all return shipping costs.
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